The Long Tail

The Long Tail

How the depth and breadth of Internet can turn the obscure almost into mainstream.

Insourcing Tech Support

Insourcing Tech Support

The ridiculous current state of tech support and a proposal for a bold new approach to tech support.

Five Ways To Keep Customers

Five Ways To Keep Customers

Honesty is the foundation of customer relations, to keep customers our honesty counts. It is the yardstick in which a good customer uses to judge whether to come back after the transaction or not.

How the Chamber of Commerce Can Help You Market Your Small Business

How the Chamber of Commerce Can Help You Market Your Small Business

Your local Chamber of Commerce can be an invaluable resource for promoting your small business. Here’s what they can offer you.

E-Crm

E-Crm

What is e-CRM? It’s a collection of tools that enables you to meet and exceed customer expectations. How? By identifying buying trends, simplifying online transactions, and creating better understanding of your customers.