The Key to Great Customer Service: Empowering Your Staff
"The customer is always right." We expect our employees to bend over backwards for our customers, subjugating themselves to every whim of the man with the money who walked through our doors. "The customer is always right" isn’t just a century-old philosophy, but the gospel. We either cater to the person holding the check, or we lose the sale. It’s an idea set in stone, an undisputed rule of business.










