Why Restaurants Must Provide Quality Service

Why Restaurants Must Provide Quality Service

Learn the importance of restaurants having great service.

Sins That Customers Should Not be Able to Get Away with

Sins That Customers Should Not be Able to Get Away with

Learn how there are times when customers are wrong.

The Power of Preparing for Negative Customer Feedback

The Power of Preparing for Negative Customer Feedback

Being prepared for negative customer comments is an ideal way to be proactive and win business. Prepare for the worst and everything will take care of itself.

Dealing with a Distracted Sales Professional

Dealing with a Distracted Sales Professional

The stress and anxiety of working in sales can often be overwhelming. When a solid performer suddenly starts to fall short, someone needs to sit them down and find out what the real issues are.

American Customer Satisfaction Index: Customer Satisfaction and How It Drives Company Decisions

American Customer Satisfaction Index: Customer Satisfaction and How It Drives Company Decisions

A driving factor is a company’s success is customer satisfaction in the products and services that it offers. The National Quality Research Center at the University of Michigan provides a rating system to allow companies to pinpoint what drives customer satisfaction. The NQRC does this by offering a service called the American Customer Satisfaction Index. However decisions based on this rating system can be beneficial only if companies know how to use the results of the consumer research it provides.

Learn The Key Components of Managing a Small Business

Learn The Key Components of Managing a Small Business

Learn about the key processes of managing a small business.

Why is Customer Service Important?

Why is Customer Service Important?

If you are someone who is eating a lot, you know, the customer service is very important.

How to Manage Your Manager

How to Manage Your Manager

Your relationship with your boss must be managed properly. This will have an impact on your job satisfaction and your future advancement in the organization.

The Importance of Consistency in Processes and the Role It Plays in Customer Satisfaction

The Importance of Consistency in Processes and the Role It Plays in Customer Satisfaction

Too often companies reach a stumbling block when finding ways to provide exceptional customer service because of one important factor: Consistency in processes among interrelated departments which have daily interactions with customers.

What the Hell is Market-Oriented?

What the Hell is Market-Oriented?

What characterizes a market-oriented company? Why it is difficult for companies to become market-oriented and customer-focused?