Contact Us
Whether you have a question about one of our reviews, spotted something that needs updating, or want to flag a casino for consideration, this is the place to reach us. We read every message that comes in, though as an independent review site rather than a casino operator, there are some things we can help with and others we can't.
What we can help with
Real Money Casinos is a research and comparison site, not a gambling operator. We don't hold player funds, process withdrawals, or run any of the sites listed in our rankings. That means we're best placed to help with:
- Corrections or updates to a casino review — bonus terms, ratings, or payout details that may have changed
- Questions about how we assess and rank the highest payout online casinos featured on this site
- Feedback on the site itself, including broken links or outdated content
- General questions about how online casino bonuses, licensing, or RTP work
- Suggestions for casinos or topics you'd like to see covered
What we can't help with
Because we don't operate any of the casinos we review, we're not able to action the following — these need to go directly to the casino in question:
- Deposits, withdrawals, or account balances
- Login issues, password resets, or account verification (KYC)
- Bonus credits, wagering progress, or disputed winnings
- Self-exclusion requests or account closures
Every licensed casino operates its own customer support channel — typically live chat, email, or phone — and its own compliance team for verification and payout queries. Check the support or help section of the specific casino's website for the fastest resolution. If you're dealing with a licensing or fairness dispute you can't resolve with the operator, your state gaming regulator is the appropriate next step, since regulation and oversight vary by state in the US.
Before you reach out about a payout question
A large share of the messages we get are about withdrawal times, so it's worth checking a few things first, since these usually explain the delay:
- Has identity verification (KYC) been completed? Most casinos require ID and proof of address documents before releasing a first withdrawal, and this alone can account for several days of delay
- Has any wagering requirement attached to a bonus been fully cleared? Funds tied to an active bonus are typically locked until the requirement is met
- Was the withdrawal requested using the same method used to deposit? Many casinos require this for anti-fraud reasons
- Does the amount fall within the casino's stated withdrawal limits, whether daily, weekly, or per transaction?
If you've checked all of the above and are still stuck, the casino's own support team will have access to your account and can give you a definite answer — something we're not able to do from outside.
If you think you've spotted a scam
If you believe a casino listed on this site — or one you found elsewhere — is behaving unfairly, refusing legitimate withdrawals, or misrepresenting its licensing, let us know what you've found. We take reports seriously and will look into any credible pattern of complaints when reviewing or re-rating an operator. That said, we're a review site and can't intervene in an individual dispute or recover funds on a reader's behalf.
Responsible gambling support
If gambling has stopped being enjoyable, or is affecting your finances, relationships, or wellbeing, please don't wait to reach out for help. Most licensed casinos offer built-in tools such as deposit limits, time-outs, and self-exclusion, and these are usually found in account settings. For independent support, including how to set limits and where to find state and national help services, see our Responsible Gambling page. Gambling should always be entertainment, never a way to make money or solve a financial problem.
Other ways to find what you need
Before getting in touch, you might find the answer faster elsewhere on the site:
- Our About Us page explains who we are, how we're funded, and how we research and rate casinos
- Our Terms and Conditions page covers how this site works and the limits of the information we provide
- Readers outside the standard US market, including those looking at options not tied to the UK Gambling Commission, may find our Non Gamstop Casinos UK 2026 guide useful, though this site's primary focus remains US-facing casino comparisons
A note on who we are and aren't
Real Money Casinos may earn a commission if you sign up with a casino through a link on this site. That relationship never affects our ratings — casinos can't pay for a better position, and we'll flag genuine drawbacks even for highly rated operators. We're not a licensing body, a payment processor, or a party to any transaction between a reader and a casino, so please keep contact focused on the areas we're genuinely able to help with. Anyone using this site must meet the legal gambling age in their state, typically 21, and be physically located in a state where online real-money casino play is permitted — availability and rules vary by state and change over time.